Support and Frequently Asked Questions
If you have any questions about the SPEAK-AD study or the TalkTracker app,
please email us at speakad.ccandl@wisc.edu or call us at (608)262-6904.
Passwords
Please contact the lab for assistance with resetting your password
If you have access to a computer, you can factory reset your iPad using the instructions here:
Alternatively, you can make an appointment with your closest Apple authorized repair store here: https://getsupport.apple.com/repair-locations?locale=en_US (the iPad is covered under AppleCare+ until 2028, so this appointment should be free).
You can reset your Apple account password here: https://iforgot.apple.com/
TalkTracker Troubleshooting
Try deleting and re-downloading the TalkTracker App. Video guide found here: https://speakad.studies.wisc.edu/video-tutorials/how-to-delete-and-re-install-apps/
Try closing out of the TalkTracker app and opening it back up. Video guide found here: https://speakad.studies.wisc.edu/video-tutorials/how-to-close-apps-on-ipad/
If issue persists, please contact the lab.
- Make sure you are connected to WiFi, you should see the WiFi symbol on the top right of your iPad screen as shown belown
- If connected to WiFi and still getting this message, this means there is likely a problem with the database that is connected to the app. Please contact the lab.
TalkTracker is an app developed by the Cognitive-Communication in Aging and Neurogenic Disorders Lab (CCANDL) and UW-Madison IT team. For more information on CCANDL, please follow this link: https://ccandl.csd.wisc.edu/ If you have any questions or concerns about the TalkTracker app or SPEAK-AD study, please email us at speakad.ccandl@wisc.edu or call us at (608)262-6904.
